This is a great article from D and B Direct because the quotes are from real entrepreneurs running real businesses. Well worth reading. First and foremost, recommend owners, commit yourself to...
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I wonder how many call centers and small business owners are prepared for this little pain in the rear? Imagine a world where people are mixed up on their times and time zones. Working time zones on...
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It seems that lousy customer service has become the defacto standard with Fido in Canada. I am incensed by the increasingly bad customer service by call centers and I was reading Rick Spence's...
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It's tough being a consumer today. I have had two shopping experiences lately that left me disillusioned and frustrated. Emotional Immaturity When we went shopping for a winter coat for my 13...
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Today your customers have more choice and options than ever before and keeping your customers is more important than ever. How do your customers feel about your company and it's products or...
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