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Customer Service
by Greg Balanko-Dickson on April 19, 2007
This is a great article from D and B Direct because the quotes are from real entrepreneurs running real businesses. Well worth reading.
First and foremost, recommend owners, commit yourself to provid...
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Customer Service
by Greg Balanko-Dickson on February 20, 2007
I wonder how many call centers and small business owners are prepared for this little pain in the rear?
Imagine a world where people are mixed up on their times and time zones.
Working time zones ...
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Customer Service
by Greg Balanko-Dickson on November 24, 2006
It seems that lousy customer service has become the defacto standard with Fido in Canada. I am incensed by the increasingly bad customer service by call centers and I was reading Rick Spence's pos...
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Customer Service
by Greg Balanko-Dickson on October 12, 2006
It's tough being a consumer today. I have had two shopping experiences lately that left me disillusioned and frustrated.
Emotional Immaturity
When we went shopping for a winter coat for my 13 ye...
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Customer Service
by Greg Balanko-Dickson on July 25, 2006
Today your customers have more choice and options than ever before and keeping your customers is more important than ever. How do your customers feel about your company and it's products or servic...
