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satisfying_customers_by_providing_high_quality.php

Filed in archive Customer Service by Greg Balanko-Dickson on April 19, 2007

This is a great article from D and B Direct because the quotes are from real entrepreneurs running real businesses. Well worth reading. First and foremost, recommend owners, commit yourself to...

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Y2K? This Could Be Painful Title: Y2K? This Could Be Painful
PermaLink: http://www.smallbizunplugged.com/50226711/y2k_this_could_be_painful.php

Filed in archive Customer Service by Greg Balanko-Dickson on February 20, 2007

I wonder how many call centers and small business owners are prepared for this little pain in the rear? Imagine a world where people are mixed up on their times and time zones. Working time zones on...

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Fido Canada Customer Service Call Center Treats Good Customers Badly Title: Fido Canada Customer Service Call Center Treats Good Customers Badly
PermaLink: http://www.smallbizunplugged.com/50226711/fido_canada_customer_service_call_center_treats_good_customers_badly.php

Filed in archive Customer Service by Greg Balanko-Dickson on November 24, 2006

It seems that lousy customer service has become the defacto standard with Fido in Canada. I am incensed by the increasingly bad customer service by call centers and I was reading Rick Spence's...

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Bad Business Practice Creates Lousy Customer Experience Title: Bad Business Practice Creates Lousy Customer Experience
PermaLink: http://www.smallbizunplugged.com/50226711/bad_business_practice_creates_lousy_customer_experience.php

Filed in archive Customer Service by Greg Balanko-Dickson on October 12, 2006

It's tough being a consumer today. I have had two shopping experiences lately that left me disillusioned and frustrated. Emotional Immaturity When we went shopping for a winter coat for my 13...

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A Customer Service Telephone Survey Title: A Customer Service Telephone Survey
PermaLink: http://www.smallbizunplugged.com/50226711/a_customer_service_telephone_survey.php

Filed in archive Customer Service by Greg Balanko-Dickson on July 25, 2006

Today your customers have more choice and options than ever before and keeping your customers is more important than ever. How do your customers feel about your company and it's products or...

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