They have leadership skills. They are their own best leader and understand leading others is NOT about changing people. It is about changing, growing and working on themselves.

They lead by example. They want to see people operate with minimal information and tend to like those that can run on little data, 'fill in the blanks'and run on faith.

They are hands on managers. They like to control and evolve things. Businesses they run are under constant improvement, and change is a way of life. They believe business is about action, monitoring feedback and taking corrective action, as necessary.

They understand what they are really selling (i.e. the product). They know what the customer's needs, wants, emotions and perceptions are, AND they respect the customer's position and importance. (They do not run the customer down.)

They are honest with themselves and others. They are true to their beliefs. They think, act and do things consistently. They are congruent, focused and driven to meet the customer's needs and wants. They are demanding, critical and driven to perfection while keeping balance and perspective, so as to avoid procrastination. They tend to take action first and then come up with a post-factual rationale (justification & analysis) for what they did and why it worked.

They develop themselves and the company to the point where they know they are ready to thrive. This allows them to be external and focus on the customer's needs while putting their agenda aside. (explain internal vs. external)

They understand 'presentation'is important, and realize how important it is to be motivated and look motivated.

They create a consistent, positive atmosphere (experience) for customers and employees. They can have the greatest facility, employees, products and systems, but still, they are acutely aware that even with all of this, if the customer does not have a positive experience, the customer will not be back. They understand how to create value through balancing the entertainment value and the substance of a deliverable.

They avoid the latest gimmicks and shortcuts. Under pressure, they believe the way to meet the 'needs of the hour' is to take the time, energy and resources to develop themselves and their staff. They will not short circuit someone's learning opportunity by over directing and over controlling . People learn differently and want to do a good job. They give them room to grow and succeed.

They know they cannot do it all themselves. They understand the importance of having other people around to help out. Whether it is friends, relatives or employees, they draw upon others for feedback, perspective and support.

They have strong observational skills. They are able to see trends and compare them to the current situation. The most important criteria is to be able to shut off their emotions while focusing on customer's needs and later reconciling the two.