Outsourcing has become a major trend for many of today's small businesses. Call center outsourcing, in particular, has become a popular tool for small businesses to save money while focusing on th…
When you have a business to run, sometimes it is much more cost effective to take care of the small things and let the big things take care of themselves. If you don't take care of your staff and …
When setting up a small business, don't make the grave mistake of leaving out the human element. In fact, there is an entire industry dedicated to creating and maintaining emotional connections. C…
Your dream of becoming a big entrepreneur and for that very reason you quit your plush job to start off with a small enterprise. You don't have enough resources and that's why you went for a s…
This is a great article from D and B Direct because the quotes are from real entrepreneurs running real businesses. Well worth reading.
First and foremost, recommend owners, commit yourself to provid…
I wonder how many call centers and small business owners are prepared for this little pain in the rear?
Imagine a world where people are mixed up on their times and time zones.
Working time zones …
It seems that lousy customer service has become the defacto standard with Fido in Canada. I am incensed by the increasingly bad customer service by call centers and I was reading Rick Spence's pos…
It's tough being a consumer today. I have had two shopping experiences lately that left me disillusioned and frustrated.
Emotional Immaturity
When we went shopping for a winter coat for my 13 ye…
Today your customers have more choice and options than ever before and keeping your customers is more important than ever. How do your customers feel about your company and it's products or servic…